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Q:
What format are your Videos and DVD's in, and what's
Multi-Region ?
Q: What is DVD-R Media?
Q: I can't add anything to my shopping basket!.
Q: How secure is my credit
card if I buy on-line?
Q: How are my details processed?
Q: Why do I need to register / login?
Q: I don't want to register / Only buying once
Q: How do I make a purchase - from Start to Finish?
Q: How do I make a purchase without an account?
Q: Payment methods: Phone, online or by post explained
Q: I'm still having DVD problems, what can I do?
Q: What format are your Videos and DVD's in, and what's Multi-Region ?
A: Our DVD are in the European PAL format
and will not be compatible with standard SeCAM and American/Canadian
NTSC formats. (SEE CHART BELOW)
• This format is nothing to do with 'anti-piracy' or copy methods,
PAL and NTSC are the colour encoding formats in which the
colours of the film are stored.
All DVD's are in Standard 4:3 format unless specified otherwise.
Many DVD players can play NTSC media, but very few
American/Canadian player can play PAL. Please check with your
machine's documentation before purchasing a PAL format media
if you live outside the UK.
On our DVD's all new titles are now Multi-Region - This means they
are not restricted by the Region encoding found on most discs and can
be played anywhere in the world, with the exception being as stated
above. (With PAL and NTSC colour formatting).
We will be looking in the near future to be producing NTSC format versions
of our most popular DVD's - please watch for announcements.
WORLD VIDEO FORMATS
PAL Format - 625 lines - 50 Hz
PAL is the most widely used standard for video. It is in use in the following countries:
United Kingdom, Europe (except France), Australia, New Zealand, some countries of South America.
ALL OF OUR TAPES AND DVDS ARE SUITABLE FOR THESE COUNTRIES.
NTSC Format - 525 lines - 60 Hz
NTSC is used in the following countries:
United States and some territories, Canada, Japan, Mexico, some countries of South America.
WE DO NOT CURRENTLY SUPPLY ANY VIDEOS IN THIS FORMAT.
YOU MUST CHECK YOUR VIDEO OR DVD MANUAL TO SEE IF IT CAN SUPPORT PAL BEFORE ORDERING ANY VIDEOS FROM THIS SITE.
SECAM Format - 625 lines - 50 Hz
SECAM is not widely used. It is in use in the following countries:
France, Russia, and some of their former territories and dependencies.
We do not supply any tapes in SECAM format. However, SECAM only differs from PAL in colour encoding, so PAL tapes will probably play on SECAM systems in black and white. Since many of our tapes are black and white, you MAY be able to use PAL tapes in SECAM countries.
• All DVDs which we supply are suitable for playing in SECAM countries.
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Q: What is DVD-R Media?
A: DVD-R (DVDR) are recordable DVD's. We have started to produce
some previously out of stock items on high quality DVD-R Media. They
will look and play the same as normal DVD's on almost every Home DVD
player.
We have tested our DVD-R's on: Sony, Pioneer, Toshiba, NAD, and more.
• A DVD-R disc may not work on older 1st generation computer DVD-ROM
drives - from year 2000 or earlier, including Hitachi DVD-ROM
GD-5000
If you experience any problems playing a DVD-R please let
us know, along with the make & model of your player.
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Q: I can't add anything to my shopping basket!
A: This is due to a security setting on your computer.
THIS SITE USES COOKIES
Cookies are small text files created by a site and stored on your computer to tell the website information about you. The cookies on this site store the basket information for any orders. If you have tried to buy an item and the shopping cart (shown on left on most pages) says 0 Items / £0 total - then your computer does not have cookies enabled.
TO ENABLE 'PER-SESSION' COOKIES
These are perfectly safe, and many sites require them to work properly.
From a Windows machine using Internet Explorer:
Click on TOOLS from menu bar
Click on INTERNET OPTIONS
Click on the SECURITY tab
Click on the CUSTOM LEVEL button on the page.
You will now see a list of options. Scroll down using the slide bar on right and find the COOKIES section.
There are two cookie options, 'store on computer' and 'per session'.
BOTH are safe, but if you want to be extra cautious, just enable 'per-session' cookies.
Click OK - you will see a confirmation box - Click OK.
Click OK on final page and go back to our INDEX page and try your order again.
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Q: How secure is my credit card if I buy on-line?
A: Security is our top priority - and as we buy many things on-line
its very important the site is secure before you make payment.
The shop has changed from its old form - credit card payments are now taken by Secure Trading (see above) on their high-level secure servers. Secure Trading were the company who managed ALL DEC donations during the Asian tsunami appeal, and are by far the most secure way to make a payment online.
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Q: How are my details processed?
A: We at The Heritage Store do NOT keep your credit card
details on-line in any form. Your payment is taken by Secure Trading
- we do not get to see your card details. Once payment has been made,
we are sent a confirmation with your order and address details - very
similar to the copy you will also receive!
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Q: Why do I need to register / login?
A: We can set-up an 'account' for you, which just holds your
address and contact details, so when you buy something, you can quickly
go through the checkout by having your details already filled in for
you.
Plus, we'll keep you informed of new video titles and special offers
(You may choose not to receive these)
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Q: I don't want to register / Only buying once
A: Well you can now bypass the login section if you don't want us to remember your details permanently, you only have to enter your address for your items to be posted to you, and checkout as normal.
• Back to questions | Contact us
Q: How do I make a purchase - from Start to Finish?
WITH AN ACCOUNT:
A: Okay! Purchases we like! Start telling me what you'd like
to buy? A video or a magazine gift item?
Lets choose a Video. Do you know the title? Or is it a particular subject
you are looking for?
Lets say its a video on 'Sentinel's - try using our Rapidsearch
box above on the left. Type in Sentinel and hit return or press Find
it!
It brings back 2 results. You can 'buy' the video right away, by selecting
'Add to basket'
Or you can find out more on the video by clicking on its title or the
image of the video.
This takes you to a 'detail' page - giving you all the info on that
video. You can add it to your basket from there too.
Once you've chosen your product, and if there is nothing else to buy,
then click 'Checkout' by your basket (on
left) which should now contain your video.
We'll now ask you to login, and if you haven't got an account or
used the system before, please click the 'Create Account' button.
After this is completed, you may return to the Login screen.
Login using your email address and your password.
This will take you to a page where you can confirm that what is in the
basket you wish to buy, you may alter the quantity, delete an item or
go back and shop some more.
Click Confirm Order.
Now you'll see your order and any size or free video options (these depend upon offers and items purchased) - you'll need to enter your full address - this must be same as the credit card address you're using, and an optional delivery address if different from your address. Click CONFIRM & PAY
As cards expire and sometimes you use a different card, we only use
the card information for this order.
Once the card form is completed click Send Order and that is it! Your order will
be processed by our staff in Horncastle and posted right out to you.
• Back to questions | Contact us
WITHOUT AN ACCOUNT:
A: Okay! Purchases we like! Start telling me what you'd like
to buy? A video or a magazine gift item?
Lets choose a Video. Do you know the title? Or is it a particular subject
you are looking for?
Lets say its a video on 'Sentinel's - try using our Rapidsearch
box above on the left. Type in Sentinel and hit return or press Find
it!
It brings back 2 results. You can 'buy' the video right away, by selecting
'Add to basket'
Or you can find out more on the video by clicking on its title or the
image of the video.
This takes you to a 'detail' page - giving you all the info on that
video. You can add it to your basket from there too.
Once you've chosen your product, and if there is nothing else to buy,
then click 'Checkout' by your basket (on
left) which should now contain your video.
On the checkout page ignore the login and click 'BUY WITHOUT ACCOUNT' button.
On the next page you'll be asked to confirm where the item(s) are to be posted to - you MUST select the right zone for the site to calculate postage correctly.
Now you'll see your order and any size or free video options (these depend upon offers and items purchased) - you'll need to enter your full address - this must be same as the credit card address you're using, and an optional delivery address if different from your address.
Click CONFIRM & PAY once you are happy with your items - and you'll be taken to our secure server for your card details.
As cards expire and sometimes you use a different card, we only use
the card information for this order.
Once the card form is completed click Send Order and that is it! Your order will
be processed by our staff in Horncastle and posted right out to you.
• Back to questions | Contact us
PAYMENT METHODS EXPLAINED: PHONE / ONLINE / POST
We understand some people can be nervous about buying online. Buying online can be safer then going to a shop - but there are some things to watch out for, such as secure sites, and that you trust the company / site you are buying from. (i.e. do they have clear contact information)
Mortons Media Group Ltd
as well as being trusted UK publishers, have been trading online since 1996. We pride ourselves in offering a secure and easy online buying process.
If however, you would like to buy an item you see on any of our sites by another method, here's how to do it:
• By phone:
Simply call 01507 529529 from Monday to Friday 9am - 5pm.
State which website you've seen the item on, and what you'd like to buy
• By post:
You can pay by cheque, postal order or even post in your card details on a form to pay for an item.
Cheque's should be made out to: Mortons Media Group Ltd
Post to:
The Heritage Store
Mortons Media Group Ltd
Media Centre
Morton Way
Horncastle
LN9 6JR
Don't forget:
1. Your full details (+ telephone number in case of a problem)
2. Product or item(s) you wish to order
3. Optional delivery address
4. Your payment.
• WE DO NOT RECOMMEND YOU EMAIL US WITH PAYMENT (credit card) INFORMATION. EMAIL IS NOT A SECURE SYSTEM. WE ALSO DO NOT RECOMMEND USING A FAX TO SEND CREDIT CARD DETAILS.
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DVD PROBLEMS:
If you have a faulty title, that either refuses to play or you find the movie 'stutters' or loops incorrectly, please return it to us, and we will replace the itemright away.
Call us on 01507 529300 if you have any questions, or via our contact form.
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